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Air Transat astonished to be singled out by the Air Travel Complaints Commissioner

Mirabel, June 5, 2003

Air Transat is astonished that it was singled out by the Air Travel Complaints Commissioner and strongly deplores that the Commissioner has chosen to highlight an isolated incident which occurred two and a half years ago, thereby blurring the facts and possibly misleading the public.

'The numbers found in the Commissioner's report speak for themselves: more than two thirds of the complaints apply to scheduled carriers. In addition, the numbers on quality of service are compelling, as Air Transat has a better ratio of complaints than most carriers in Canada. We do not deny that incidents happen. In fact, all carriers experience isolated incidents. And we are committed to do our best to mitigate the consequences for passengers. Our level of complaints and on-time performance are excellent by North American standards,' said Allen B. Graham, President and CEO of Air Transat, who added: 'Our employees work hard and strive for excellence.'

About Air Transat
Air Transat serves some 90 destinations in 25 countries. With a fleet of 15 aircraft, the airline is Canada's leading leisure carrier. Air Transat is a subsidiary of Transat A.T. Inc. Transat A.T. Inc. with its head office in Montreal, is an integrated company specializing in the organization, marketing and distribution of holiday travel. The core of its business is in Canada and France. Transat is also involved in value-added services offered at travel destinations and distribution through travel agency networks. Transat is listed on the Toronto Stock Exchange (TSX:TRZ).


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